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ROI of
communications and training Are you challenged to prove the value of
your communications systems or to predict the return on investment for a
proposed training project? Symon,
a leading vendor of employee communication systems, engaged Gayeski Analytics
to develop a white paper that depicts a value chain and demonstrates the
return on investment of their products. Our unique (e)valuation methodology
demonstrates how communications and learning infrastructures add to an
organization’s value and stockholder value. |
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Higher ed program
& marketing reviews and workshops Dr.
Gayeski has led and served on program reviews for new and existing academic
programming, recommended new strategies for marketing, and led workshops on
new educational technologies and assessment methods for universities in the
US and abroad |
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Internal
communication audits For the Sacramento County Department of Public Works, the cost of an ineffective internal communications system was a staggering $20,000 per employee, or about one day per week of time wasted looking for information or using data that was incorrect and out of date. We conducted interviews and on-site communication setting analyses and developed strategies to reduce the inefficiencies of their information and collaboration tools, allowing the agency to make much more efficient use of taxpayer dollars, and responding more effectively to community needs.
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Assessing &
launching new media Abbott
Diagnostics
engaged our team to assess their current sales training programs, create several
prototypes, recommend an authoring and student tracking standard, and teach
their staff to produce e-learning in-house. Over the past 25 years, we've done similar
projects for clients such as Consolidated Diesel, Marine Midland Bank,
Risk Management Association, Reliance Electric, Lederle
Labs, Walgreens, and Telemechanique |
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Corporate
communications strategies / restructuring Internal communication departments often wonder what functions they should support in-house and what should be outsourced. Corning, Inc. engaged us to help them propose a new structure and roles for their multimedia services department. Through benchmarking, research, and analysis of their job descriptions and budgets, we developed recommendations that would result in an estimated $310,000 in savings within just 18 months.
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Strategic planning
for training and talent management Is your employee and customer training as efficient, effective, and nimble as you'd like? GAL was engaged by the US Centers for Medicare and Medicaid to assess and improve their current methods for providing training to information partners across the country.
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Business
performance analysis/ improvement Like many other manufacturers, one of Borg Warner's plants introduced an innovative new production process. They needed to quickly spread the expertise of a few engineers throughout their line personnel across all their shifts in order to increase output and to reduce defects. We completed a behavior-setting analysis of the production process, reviewed their communication and learning practices, and recommended several new interventions including new formats for shift meetings and employee feedback, and the creation of multimedia for manufacturing training.
For clients Consolidated
Diesel, Ontario Lottery and Gaming Corporation, and Johnson Controls
we designed knowledge management systems, business improvement
strategies, and re-designed training and documentation. |
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Integrated
marketing communications Espar, the North American distributor of German vehicle heaters needed to improve its sales. We became a one-stop-shop agency that handled all their advertising design and placement, as well as their PR and sales training. We were able to reduce their communication budget while also increasing visibility among key decision-makers by restructuring their publicity strategies. Instead of lengthy training for their distributors on pay-back calculations, we came up with an electronic performance support system (EPSS) that customers and sales reps can use to instantly calculate the return on investment of an Espar heater.
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Instructional design
strategies and standards We're master designers and we readily share
our secrets. When the US Navy Fleet and Family Readiness training
center wanted to develop a more cohesive approach to training that
incorporated new training approaches and media, they called on us to develop
a set of instructional design standards for their training team. |