Managing Learning and Communication Systems as Business Assets

Diane M. Gayeski

 

This contemporary and readable book—filled with research-based advice, case studies, and efficient tools—demonstrates how organizations measure, manage, and maximize their “intangible assets” of communication and knowledge. Its unique perspective on “performance technology” shows employees not only how human behavior in the workplace can be engineered to achieve corporate success, but how to communicate those methods and processes used, and the value they add, to employers and clients. Comprehensive coverage of “human capital” factors that impact organizational performance—such as training, employee communication, branding, and performance management—supplies readers with need-to-know and -learn information integral to successful HR and communication. Other coverage of “hot topics” includes measurement and evaluation, corporate culture, e-learning, and knowledge management. For Human Resource Managers, Marketing Managers, Performance Consultants, and Management Consultants; and for any and all personnel involved in the training and development of employees in a corporate setting.

Diane M. Gayeski

 

Wireless technologies are changing the nature of organizational training, performance management, and collaboration. From smart cell phones and PDAs to webpads and wearable devices, one-time curiosities are now indispensable business tools. Featuring case studies and interviews, Learning Unplugged shows how to implement these technologies, and shows how applications can be adapted for use in different environments and situations. This comprehensive yet plain-English guide explains the function and application of a wide range of mobile devices for training, communications, and performance management.

Readers can use its innovative, field-proven guidelines to: develop growth-focused learning and performance systems • move from teaching and telling to accepting input and allowing experimentation • adapt to the schedules and locations of a mobile workforce.

Learning Unplugged also provides in-depth comparisons of new technologies, and crucial information on creating media and content for new mobile devices.

Managing the Communication Function

Diane M. Gayeski

 

Create a new framework for managing communication and learning in your organization. Continuing where the IABC classic "Organize to Win" left off, this manual is an intensive guide for developing or reorganizing your communication department and managing the day-to-day communication function within your organization.

 

Based on the author's 25 years of award-winning research and international consulting experience, "Managing the Communication Function" is an essential tool for every communication manager.

 

- Learn to position the communication function as a key strategic resource for optimizing organizational performance.

 

- Use a business performance approach to developing and evaluating solutions.

 

- Find out how traditional approaches to communication and learning can actually be destructive to organizational trust and productivity.

 

- Get models for managing the convergence of communication, collaboration and learning systems in organizations, plus interviews, case studies and job descriptions to bring the principles to life.