Internal communication departments often wonder what functions they should support in-house and what should be outsourced. Corning, Inc. engaged us to help them propose a new structure and roles for their multimedia services department. Through benchmarking, research, and analysis of their job descriptions and budgets, we developed recommendations that would result in an estimated  $310,000 in savings within just 18 months.  As a part of a company-wide re-organization effort, they were the only group to have 100% of their recommendations approved.