Like many other manufacturers, one of Borg Warner’s plants introduced an innovative new production process. They needed to quickly spread the expertise of a few engineers throughout their line personnel across all their shifts, to increase output, and to reduce defects. We analyzed the production process, their communication and learning practices, and recommended several new interventions including new formats for shift meetings and employee feedback, and the creation of DVDs for manufacturing training. We’ve worked with other equipment manufacturers to help reduce repair time and errors, to create knowledge management systems for technical and managerial best practices, and to improve their training and documentation.